Payment Service Provider
Give operations teams a unified view of dispute activity across merchants and connected payment providers.
Amaryllis Platform Module
Dispute Management
Give operations teams a connected view of dispute events, statuses and merchant context within a workflow adapted to your processes.
ONE SHARED FOUNDATION
Dispute Management connects to the rest of the platform.
Shared merchant & operational contextConnected workflows across modulesComposable for PSP, PayFac and MoR
What this module does
A core capability, not a standalone silo.
Dispute Management is designed to operate inside the same Amaryllis foundation as onboarding, risk, billing, payouts, compliance, reporting and integrations. That means the module can be introduced where it is needed without creating a separate operational stack.
Centralized dispute and chargeback visibility
Reason-code and status tracking
Operational evidence and review workflows
Merchant-level dispute context
Across Business Models
Same building block. Different operating responsibility.
The role of Dispute Management changes as a business moves from providing payment services to taking on more merchant, commercial and operational responsibility.
Payment Facilitator
Support merchant-level dispute operations as the PayFac assumes more responsibility for servicing sub-merchants.
Merchant of Record
A core operational function when the MoR owns the customer transaction and must manage disputes while coordinating downstream merchant relationships.