01 / THE BUSINESS PROBLEM
Where the business gets stuck
A hotel group sells rooms through its own website and online travel agencies. Bookings live in the property management system, restaurant charges in the point of sale system, and payments and deposits appear in different provider reports. OTA virtual cards, commissions and refunds add more records to compare.
A property can report strong sales while finance cannot explain the cash received. Small differences across many bookings can become material. The CEO needs a reliable view of what was sold, charged, settled and still needs action.
A MOMENT YOU MAY RECOGNIZE
A guest shortens a five-night stay to three nights. The booking changes in the property system, while an OTA virtual card charge and commission calculation may still reflect the original stay. A payment deposit arrives net of fees. Finance needs to find the booking and check the difference before it closes the month.
02 / THE RESPONSE
How Amaryllis would address it
Our engineers work with your team to define the workflow, configure the required capabilities and connect the agreed systems. The implementation follows your provider contracts and operating model.
Connect the booking to the payment
Amaryllis engineers map reservation and property IDs to payment, OTA virtual card, refund and settlement records from the systems the hotel already uses.
Show the differences
They configure reports and exception rules around expected room revenue, actual charges, OTA commissions, provider fees and bank deposits, at booking and property level.
Make action possible
Finance and property teams can review a flagged mismatch with its source records, assign follow-up to the right owner and record the outcome of the investigation.
03 / THE BUSINESS RESULT
What changes for leadership
The group can see where expected revenue and received cash diverge, investigate with evidence and close accounts with fewer unexplained items. A flagged difference is a lead for review, not proof that money is recoverable.
MEASURES TO WATCH
- Unmatched bookings and deposits by property
- Age and value of open reconciliation exceptions
- Verified recovery after investigation
- Days to close the payment-related part of the month
04 / THE DECISION
What to confirm first
The result depends on the quality and availability of PMS, POS, OTA, acquirer and bank data. Commission disputes and recoveries follow the hotel’s commercial agreements and the relevant provider processes.