01 / THE BUSINESS PROBLEM
Where the business gets stuck
A marketplace brings independent sellers and buyers together. Its sales dashboard shows the full order value, but sellers receive payouts after platform fees, refunds and provider deductions. When a payout is smaller or later than expected, operations staff piece together records from orders, the PSP and the bank.
Unclear money movement creates seller disputes and takes time from the operations and finance teams. As transaction volume grows, leadership needs an accountable way to explain balances and spot errors.
A MOMENT YOU MAY RECOGNIZE
A buyer pays $200 for an order. The marketplace retains an agreed fee and a later partial refund changes the seller amount. The seller sees a lower payout and asks for the calculation. The platform should be able to show the sale, fee, refund and payout in one traceable chain.
02 / THE RESPONSE
How Amaryllis would address it
Our engineers work with your team to define the workflow, configure the required capabilities and connect the agreed systems. The implementation follows your provider contracts and operating model.
Set up seller data
Amaryllis engineers connect seller onboarding and provider requirements to the marketplace workflow, using the roles agreed with the payment provider.
Map each amount
They link orders, transactions, marketplace fees, adjustments, refunds, provider settlement and the seller payout calculation to a consistent record.
Handle exceptions
They configure payout schedules, reporting and exception views for the marketplace team, so a delayed or unmatched payout can be investigated against its source transactions.
03 / THE BUSINESS RESULT
What changes for leadership
Sellers get a clearer explanation of what they earned and when they should be paid. Operations can resolve payout questions with evidence, and finance can reconcile the provider settlement to seller obligations and marketplace revenue.
MEASURES TO WATCH
- Unmatched transactions or payout balances
- Time to answer a seller payout query
- Payouts delayed beyond the agreed schedule
- Time needed to reconcile marketplace revenue and seller payables
04 / THE DECISION
What to confirm first
The PSP, bank, platform contracts and market rules determine who receives, safeguards and pays out funds. Amaryllis implements the records and workflow within that agreed arrangement; it does not independently define the marketplace’s legal funds flow.